United Airlines CEO Oscar Munoz says his company doesn't plan to fire any employees following backlash over the forced removal of a passenger aboard a flight earlier this month.
“The buck stops here,” Munoz said on United’s earnings call Tuesday, according to CNBC. “And I’m sure there was lots of conjecture about me personally. Again, it was a system failure across various areas, so no, there was never a consideration for firing an employee.”
Munoz’s remarks came as shares of United Continental dropped another 4 percent Tuesday despite the company reporting earnings that exceeded expectations on Monday.
United is grappling with fallout from the forced removal of a passenger aboard a sold-out flight from Chicago to Louisville on April 9.
David Dao’s attorney claimed last week that the 69-year-old doctor suffered a concussion, broken nose and lost two teeth during the incident.
Footage of security officers roughly dragging Dao off the aircraft by his wrists went viral, provoking global outcry.
United signaled on Sunday that it will no longer let its staff take the seats of already boarded passengers on overbooked flights.
Spokeswoman Maggie Schmerin said the policy change is intended to make sure incidents like the one involving Dao "never happen again.”
Dao was removed after refusing to give up his seat to help accommodate four United personnel needing space aboard an overbooked flight.
United brought on aviation authorities to remove Dao after he was randomly selected to relinquish his seat.